I know that sounds like sour grapes but we stayed there because of the shuttle and I bet some employee of that hotel could have driven us to the Inner Harbor and picked us up as we were promised. I would NOT stay there again when they failed to live up to their promise. IF we had been told there was NO SHUTTLE service we would have stayed at another hotel. We had to waste an hour getting a cab and after we ate we had to stand outside in the cold waiting for a cab. I think the clerk should have called the manager and told him to come and live up to what was promised. We check in and ask to make an appointment to have the shuttle take us to the Hard Rock at the Inner Harbor only to be told the shuttle driver did not show up so we would have to call a taxi. We also knew that most taxis do not run on the holiday. The last call was Wednesday the 27th of November, We are Seniors on a budget and dislike crowds so we thought the holiday would be a nice day to gamble a little and eat a nice meal. We went to the Holiday Inn Express on Thanksgiving only after we called on 3 occasions to confirm that there would be a shuttle that on Thanksgiving Day that would go to the Inner Harbor. I have always heard that the Captain of a ship is responsible for his crew.

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